1. Acceptance and the service
By creating an account, accessing the game or using this website, you agree to these Terms and any game rules published by PlayTera. The service is provided as available and may be changed, paused or discontinued for maintenance, security or operational reasons.
2. Accounts and security
You must provide accurate registration information and keep your password confidential. You are responsible for activity performed through your account. Account sales, transfers and sharing are not recognized and may lead to suspension. Contact support immediately if you believe your account has been compromised.
3. Fair play and game integrity
Players must not use bots, automation, exploits, packet manipulation, unauthorized software or any method that creates an unfair advantage. Exploits and security issues must be reported privately and may not be abused or distributed. The official launcher may register a cryptographic device identity for account protection, abuse prevention and proportionate enforcement.
- Do not duplicate currency or items.
- Do not manipulate ranking, vote or payment systems.
- Do not evade an account, device or network sanction.
- Do not interfere with server availability or other players.
4. Community conduct
Harassment, threats, hate speech, doxxing, impersonation, fraud, spam and illegal content are prohibited in the game and official community spaces. Character, guild and account names must not infringe third-party rights or be obscene, deceptive or discriminatory.
5. Real-money trading
Selling or buying accounts, characters, in-game currency or items outside the authorized PlayTera systems is prohibited. Advertising or brokering unauthorized real-money trades may result in permanent removal without reimbursement.
6. Donations, virtual currency and refunds
Payments support operation of the service and may grant virtual currency or cosmetic rewards. Virtual items have no cash value outside PlayTera. Unless mandatory law provides otherwise, a refund may be requested within 14 days only while the purchased PlayTera Coins remain unused and can be removed from the account. Used vouchers, delivered rewards and accidental in-game actions are not refundable.
- Payment processing is handled by the selected third-party provider.
- Chargebacks made without first contacting support may restrict the associated account.
- The shop is intended to remain cosmetic and must not provide stat advantages.
7. Votes and Vote Coins
Vote Coins are promotional virtual points. A vote must be completed personally and may be rewarded only after the ranking provider verifies it. Automated voting, duplicate claims and false identifiers may void coins and lead to sanctions. Rewards are delivered to the selected character through in-game mail when delivery succeeds.
8. Third-party services
Discord, ranking sites, download mirrors and payment providers operate under their own terms and privacy practices. PlayTera is not responsible for their availability, security or independent decisions.
9. Suspension and termination
PlayTera may restrict, suspend or terminate accounts or verified launcher devices when reasonably necessary to enforce these Terms, protect users or secure the service. Serious cheating, fraud, attacks and unauthorized trading may result in immediate permanent action. Sanctions should be based on reviewed evidence rather than a device signal alone. You may appeal a sanction or request account closure through support, subject to retention duties.
10. Intellectual property and disclaimer
PlayTera is an independent fan-operated service and is not endorsed by KRAFTON, Bluehole Studio or an official TERA publisher. TERA, its artwork and related marks belong to their respective owners. PlayTera branding, website code and original project materials may not be copied or commercially reused without permission.
11. Liability and changes
To the maximum extent permitted by law, PlayTera is not liable for indirect loss, lost progress, service interruptions or events beyond reasonable control. These Terms may be updated when the service or legal requirements change. Material updates will be announced and the displayed revision date will be changed.
12. Contact
Questions, security reports and refund requests can be submitted through the official Discord support system or by email to support@playtera.to.